We strive to ensure you are completely satisfied with every purchase you make. However, if you are not entirely satisfied with your order, here is a clear explanation of our returns, refunds, and exchanges procedures.
Important information:
Return period:
You have 30 days from the date of delivery to return items.
Restocking costs:
No.
Refund processing time:
Refunds will be processed within 7 days of return approval.
Return shipping costs:
The customer is responsible for covering return shipping costs.
Return period
You can return your items within 30 days of receiving your order. To initiate a return, please contact us at info@sandersmode.com. Make sure the items are unused, unworn, and still in their original packaging with all tags attached. Please note that returns will not be accepted if more than 30 days have passed since the delivery date.
Steps for returning an item
Please contact us first:
Before returning an item, please email us at info@sandersmode.com with your order details and the reason for the return. Items returned without prior approval will not be processed.
Follow our return instructions:
Once your return request is approved, we will send you detailed instructions on how to return the item.
Ensure safe packaging:
Please pack the returned item carefully to prevent damage during return shipping.
Responsibility for returns:
The customer is responsible for the costs of return shipping.
Refund process
After receiving and inspecting your returned items, we will begin processing your refund. The amount will be credited to the original payment method used for the purchase. Please allow up to 7 business days for your refund to be processed. Please note that we do not charge restocking fees.
Exchange
If you decide to exchange your item for another, please contact us at info@sandersmode.com with the details of the item you want to exchange. We will then assist you through the exchange process. Please ensure the items are unused, unworn, and still in their original packaging with all tags attached.
Order cancellations
If you wish to cancel your order, please contact us as soon as possible at info@sandersmode.com. While we will try to accommodate your cancellation request, we cannot guarantee that your order can be canceled once it has been processed.
Damaged or incorrect items
If you receive an item that is damaged or not what you ordered, please contact us immediately. Take a clear photo of the problem and send it to us at info@sandersmode.com. We will quickly resolve the issue by sending you a replacement or the correct item.